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You may not be aware of it, but you probably use some form of benchmarking in your everyday life. Simply put, benchmarking is comparing one's processes and performance metrics to others that are similar. Athletes compare their performance to that of their competitors. The use...

Consultants are very much a part of our culture. We use consultants all the time, although we may not call them that. Stockbrokers, lawyers, accountants and doctors are all professionals we consult when we need a subject matter expert. The job of an energy consultant...